by Kate Zabriskie : The Customer Connection: Twenty Essential Communication Skills for Giving Better Service

ISBN : #1935425110 | Date : 2009-04-15

Description :

PDF-65215 | From making a good impression to closing up shop, there are specific actions every employee who connects with customers can take to enhance the service experience. This program reviews 20 essentials for consistently meeting and exceeding expectations. While it can be used on its own, this book is best used for the first time as part of instructor-led training…. The Customer Connection: Twenty Essential Communication Skills for Giving Better Service

The Customer Connection: Twenty Essential Communication Skills for Giving Better Service by by Kate Zabriskie

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